• Your name and contact details (such as email or phone number) when you get in touch with us
• Information you provide if you complete a form on our website
• Technical data (such as cookies, analytics, and browser type) to help us understand how our site is used

For details about cookies, please see our Cookie Policy.

How we use your information

We use your personal information to:

• Respond to enquiries and provide our services
• Manage our business records and client relationships
• Collect feedback and testimonials (with your consent)
• Improve our website and user experience

We will never use your details for purposes you haven’t agreed to, unless required by law.

Our legal basis for processing
We process personal information because it is necessary to perform a contract with you (for example, to provide a translation), or to take steps at your request before entering a contract. In some cases, we also process data to comply with legal obligations or with your consent (for example, when you agree to provide a testimonial).

Client documents and translation services

As part of our services, clients may provide us with documents for translation. These may contain personal information. Documents can be supplied in several ways, including upload through our website, by email, by post, or in person at our office.

Files uploaded through our website are stored in a password-protected area of our secure UK-based server, and access is limited to authorised staff only.

To deliver our services, we may share these documents with carefully selected freelance translators. Most of our translators are based in the UK, but we may also use translators located in other countries when needed.

We only share documents for the purpose of completing the agreed translation work, and we require all translators to handle client information securely and confidentially. Where information is transferred outside the UK, we take appropriate safeguards in line with data protection law.

Translation files and related correspondence are normally kept for 12 months after project completion, unless we are required by law or for accounting purposes to keep them longer.

Sharing your information

We do not sell or trade your personal data.
We may share limited information with:

• Service providers who help us run our website (for example, analytics or hosting)
• Regulators or authorities if required by law

These providers only process data on our behalf and cannot use it for their own purposes.

Our website hosting and email services are provided by IONOS, whose servers are located in the UK and EU.

How long we keep your data

We keep your personal information only for as long as necessary for the purposes described above, or to meet legal and regulatory requirements. After that, it will be securely deleted or anonymised.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data we hold about you
• Request corrections or deletion
• Object to or restrict how we process your data
• Ask us to transfer your data to another provider
• Withdraw your consent at any time

To exercise these rights, please contact us at mail@amanara.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk

Security

We take appropriate measures to protect your information. While no online system is ever 100% secure, we work to safeguard your data against loss, misuse, or unauthorised access.

Links to other websites

Our website may link to other sites. We are not responsible for their content or privacy practices, so we recommend you review their policies separately.

---

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Amanara UK Ltd
Spiersbridge House
1 Spiersbridge Way
Thornliebank
Glasgow G46 8NG
United Kingdom

Email: mail@amanara.co.uk

---

Last updated: 09 October 2025