These Terms and Conditions set out the agreement between you (the “Client”) and Amanara UK Ltd (“Amanara”) for translation and related services. By sending us documents or otherwise commissioning work, you accept these Terms.
1. Definitions
- Agreement – the contract between Amanara and the Client for the Services.
- Services – translation and related services provided by Amanara.
- Source Material – the documents or other materials supplied by the Client for translation.
- Translated Material – the completed translation provided by Amanara.
- Charges – the fees payable for the Services, as set out in a quotation or invoice.
- Quotation – the written statement of fees and terms provided by Amanara.
2. Copyright and Use
- The Client warrants that supplying the Source Material does not infringe copyright or other third-party rights.
- The Client indemnifies Amanara against claims arising from the content of the Source Material.
- Once payment has been made in full, the Client is granted the right to use the Translated Material for the agreed purpose.
- Amanara may securely store copies of translations for record-keeping and quality assurance, but will not publish or re-use them without consent.
3. Charges and Payment
- Fees are based on the Source Material, purpose of the translation, and instructions provided.
- A final quotation is only confirmed once Amanara has seen all Source Material.
- VAT is charged where applicable.
- Additional charges may apply for: complex formatting, research, poor legibility, certification/legalisation, or urgent work.
- Individuals: Payment is required in advance, and work will not begin until payment is received.
- Business clients: Payment is due within 30 days of the invoice date, unless otherwise agreed in writing.
- Payment may be made by bank transfer in GBP or by debit/credit card.
- While UK law entitles us to charge statutory interest on late payments, we normally prefer to resolve payment issues amicably. Please contact us immediately if you anticipate any difficulty in paying on time.
4. Acceptance and Delivery
- Orders are confirmed when Amanara receives the Source Material and written confirmation from the Client (by email or post).
- Delivery dates are agreed after review of the Source Material. While every effort is made to meet deadlines, delivery times are not “of the essence” unless expressly agreed in writing.
- Delivery will usually be by email or another agreed method.
- Amanara may subcontract translations to trusted freelance translators but remains responsible for the quality and delivery.
5. Corrections
- Errors such as mistranslations, omissions, or typos will be corrected free of charge if reported within 10 working days of delivery.
- Amanara’s responsibility is limited to correcting such errors and does not extend to consequential loss.
6. Confidentiality
- All Client documents are treated as confidential.
- Documents may be shared with authorised translators or, if necessary, with solicitors, notaries, government offices, or embassies for certification/legalisation.
- Amanara will take reasonable steps to ensure that subcontractors, including those outside the UK/EEA, handle documents securely and in line with UK GDPR standards.
- Unless otherwise agreed, documents and translations will be securely retained for up to 12 months after delivery, then securely destroyed.
7. Cancellation
- If the Client cancels after work has started, Amanara may charge for the work already completed and any costs incurred.
- Amanara may terminate an Agreement if the Client becomes insolvent, fails to pay, or breaches these Terms.
8. Complaints and Disputes
- Complaints must be made in writing within 10 days of delivery.
- If a dispute cannot be resolved directly, it may be referred to the ATC Arbitration Service. Both parties must agree to be bound by its decision.
- If arbitration is not pursued, disputes will fall under the jurisdiction of the courts of England and Wales.
9. Liability
- Amanara will carry out Services with reasonable care and skill, using qualified translators.
- Amanara does not warrant that translations will meet the Client’s specific expectations or that they will be entirely free from error.
- Amanara’s liability is limited to the value of the Services supplied.
- Amanara is not liable for indirect, incidental, or consequential loss.
- If the Client amends a translation without Amanara’s consent, Amanara accepts no responsibility for the result.
10. Non-Solicitation
The Client agrees not to engage directly with translators introduced through Amanara for a period of two years after the Agreement. If breached, the Client will compensate Amanara equivalent to one year of the translator’s fees.
Notices must be sent in writing to Amanara’s registered office or by email. Notices are deemed delivered:
- On the day of delivery if hand-delivered or sent by email (unless a failure notice is received), or
- Two working days after posting by first-class mail.
12. Data Protection
- Amanara will process personal data only as necessary to provide Services.
- Client documents may include personal data, which may be shared with trusted translators and, if required, certification/legalisation authorities.
- Some third parties may be outside the UK/EEA. In such cases, Amanara will take reasonable steps to ensure adequate safeguards are in place.
- For further details, please see Amanara’s [Privacy Policy].
13. Governing Law
These Terms are governed by the laws of England and Wales.
Last updated: 25 August 2025